Cancellation & Return Policy
We’re here to make things right. If anything isn’t perfect, please contact us right away. We’ll do everything we can to fix it. Your satisfaction is our priority.
Return Process
At Archetype Forms, we strive to ensure that you are delighted with your purchase. If for any reason you are not satisfied, here’s how you can initiate a return:
Contact Us
Notify us via the contact form on our Contact Us page, and our team will provide all the details for initiating a return.
Condition
We can only accept returned items in original packaging and like-new condition. Products with scratches, stains, damages, or modifications cannot be returned.
Shipping Charges
Please note that Standard Shipping and White Glove Shipping charges from the original order are not refundable once provided by the carrier.
Regular Return: DIY
If you are outside of our fulfillment area, you may return your order independently. You’ll need to arrange the return shipment and cover all associated costs.
We can only accept returned items in original packaging and like-new condition. Products with scratches, stains, damages, or modifications cannot be returned.
Assisted Return: Get our help
If you are within our standard fulfillment area, you can request an assisted return, and our carrier will collect the order for curbside return only. The equivalent of the standard outbound shipping fee will be deducted from your refund. Additional fees may apply if extra services are required. Contact our team to see if you are within the fulfillment area.
Time Frame
Products must be received back at our warehouse within 30 days from the delivery or pick-up date.
Refund Process
Once the returned product(s) are received in good condition, we’ll issue your refund. Please mark your order number clearly on all boxes to expedite the process. Refunds will be issued via the original payment method, or as store credit if the original method is unavailable.
Restocking Fee
A 20% restocking fee will apply to returns.
Custom Order and Final Sale Items
Custom orders, products marked as Final Sale, and any part(s) orders cannot be returned or refunded. Items marked as “Final Sale” are not covered by our usual warranty. Custom orders are those unique pieces that are either not in stock in our warehouse or not part of our readily available “quick ship” series. If you’ve chosen something with material customizations that are out of stock or not part of our “quick ship” products, that’s a custom order too.
48-Hour Cooling-Off Period
All orders, including custom orders, can be canceled within 48 hours without incurring any fees.
We value your business and want you to be thrilled with your new purchase. If anything isn’t just right, please let us know, and we’ll do everything we can to make it so. Your satisfaction is our priority.
Order Changes and Cancellation
If your item hasn’t been delivered yet, follow our cancellation process for eligible cancellations.
48-Hour Cooling-Off Period
We believe in giving you time to be sure. For all orders, including custom orders, we offer a 48-hour cooling-off period where you can cancel at any time without incurring any fees. It’s our way of ensuring you’re completely satisfied with your choice.
Cancellation: Unshipped
After the cooling-off period, you can still cancel your order for a full refund before the order is set up for shipment. Please note that this does not apply to Custom Orders, final sale, or any ordered parts.
Cancellation: Shipped
Changed your mind after the order has been set up for shipment? You can still cancel, but please be aware that a restocking fee and the costs of both outbound and return shipping will be deducted from your refund amount. Again, cancellation is not possible to Custom Orders after production has begun.
Cancellation: Custom Orders
Once a custom order has entered production and moved to ‘In Production’ status, all costs of production have been incurred, and therefore a cancellation is no longer possible, and the balance paid cannot be refunded.
Special Note on Vouchers and Gift Cards
If a cancelled order contains a voucher or gift card, this voucher or gift card is considered void and will not be reinstated. If an order is cancelled from which a voucher or gift card was generated, the refund amount will be adjusted accordingly.
Already Received Your Order?
If you have already received your order, please refer to the Return Policy below, as a cancellation is no longer available.
Return Policy
See if your item qualifies for a return.
7-Day Return Window
Your satisfaction is our priority. If something isn’t right, you have a 7-day window from the delivery date to let us know.
Applicable Items
Our regular return policy applies only to in-stock and quick-ship items. Custom orders, final sale items, showroom samples, or other special items are subject to different terms.
Condition
Products must be returned in “like new” condition. We cannot accept returns on used or post-delivery damaged products that were not declared damaged upon delivery. Products with scratches, stains, damages, or modifications cannot be returned.
Restocking Fee
We charge a 20% restocking fee to ensure that we can continue to offer great products at competitive prices.
Shipping and Packaging
Return shipping can be arranged by you or by Archetype Forms (Assisted Return). Please keep items in their original packaging. Returns cannot be completed if they are not in the original packaging.
What's Not Returnable
Original shipping and white glove delivery fees are non-refundable. And we can’t accept returns on final sale items, showroom samples, or custom orders.
Damaged or Defective Items
We do everything we can to make sure your item arrives perfect. But we understand accidents can happen. In the rare case that you receive a damaged or defective item, please follow these instructions.
Inspect Upon Delivery
Please inspect your items upon delivery. If you need to store them for an extended period, such as during construction or renovation, inspect them before moving them into storage, as our 3-day claims window will still apply.
Note Any Damage
If you notice any damage, accept the delivery and sign off with the carrier as “damaged upon arrival.”
Photograph the Item
Please take clear photographs of the item and packaging.
Refuse Only the Damaged Items
If an item or part is structurally damaged and completely unusable, refuse delivery of that item or part only. Do not refuse undamaged items or parts, as you’ll be responsible for all redelivery costs, including storage fees.
File a Claim
Log into your account and select Claims, then Create a New Claim to complete the web form. Claims received more than 3 calendar days after delivery will not be accepted, and photographs must be attached to your claim within 3 calendar days.
Our Solutions
We’ll send a replacement via Standard Shipping, offer a blemish discount, or offer local repair reimbursement at our discretion. Items with structural damage will be fully replaced with an in-stock item where possible; items with aesthetic blemishes will be subject to a custom order replacement. You may be responsible for labor and/or shipping of parts.
If You Decline Our Solutions
If you don’t accept any of our solutions, you’ll be responsible for the safe return of the items under our return policy.
Final Resolution
If all resolution attempts fail, we reserve the right to cancel and refund the damaged or defective item in full, less all associated shipping charges.
Final Sale Items
Items marked as Final Sale are non-refundable and cannot be exchanged. They are sold as-is and are only covered by our Limited Warranty for 90 calendar days.
Indoor Use Only
Our furniture is for indoor use only, unless explicitly specified. We won’t cover costs for items damaged or defective due to customer negligence.
Limited Warranty Against Defects
Our items are inspected and tested prior to shipping to ensure durability and customer satisfaction. In the occurrence you happen to receive a defective item, Archetype Forms offers a 5-Year Limited Warranty. See our warranty page for more information.
Definitions
Custom Orders:
At Archetype Forms, we understand that sometimes you need something special. Custom orders are those unique pieces that are either not in stock in our warehouse or not part of our readily available “quick ship” series. If you’ve chosen something with material customizations that are out of stock or not part of our “quick ship” products, that’s a custom order too. Material customizations include but are not limited to upholstery, metals, woods, stones, and glass pieces that are not part of our in-stock and quick-ship products.
Original Packaging:
Original packaging is the boxes, wraps, labels, supports, foam, and all other parts or documents that arrived within or attached to the packaging that the product was delivered in. Original packaging ensures the items are returned safely and to prevent damage.
Like-New Condition:
Like-new condition means undamaged, unused, unblemished, unmodified, and in the original condition the product was delivered – minus any noted damages on delivery – and in the original packaging. Items must be in resale condition.
Standard Shipping and White Glove Shipping:
Please see our Delivery page for details.
Fulfillment Area:
Please see our Delivery page for details
Final Sale Items:
Final sale items are marked as such on the product page or upon checkout. These could be, but are not limited to, display models, clearance models, demo models, and similar. Final sale items are non-returnable, non-refundable, and have a 90-day limited warranty. See here for more details.
Quick Ship Items:
Quick-Ship items are items that are typically in stock or regular stock items but may not be in stock at the time of ordering. They are on order or being shipped to our warehouse for a faster shipment than custom order. Quick-Ship items have not been customized by the customer and are clearly indicated on the products/materials.
Restocking Fee:
Our standard restocking fee is 20%. This is charged because products returned cannot be sold as new. Therefore, expenses have been accrued that must be recovered. Restocking fees are in addition to any delivery or return delivery charges that may be recouped. Restocking fees are charged on all returnable items – see Return Process and Return Policy above.
Damaged Upon Arrival:
Damaged on arrival are items that were damaged somewhere along the manufacturing, shipping, or logistics process. If you see damage on the boxes or delivery casing on delivery, please take clear photos of the damage immediately. Please also unpack all items and take photos of any item damage while the delivery driver is still there, prior to accepting and signing off on the shipment. Note any damages on the shipment acceptance form. Refuse any items that appear to have structural damage. Do NOT return any items that are undamaged. Customer will be charged return delivery for any returned undamaged items. If you notice any damages after the delivery driver has left, please contact us immediately and within 3 days of delivery. We will do everything we can to assist you.
Claims Window:
The claims window is 3 days from delivery that the customer can file a damage claim. Claims for shipment damages must be initiated with Archetype Forms within 3 days receiving items. Returns must be received by Archetype Forms within 30 days. Please contact us immediately upon noticing any shipment damages.
Limited Warranty:
Archetype Forms offers a 5-Year Limited Warranty. See our warranty page for more information.
