Archetype Forms Frequently Asked Questions
Welcome to the FAQ section of Archetype Forms, your trusted Canadian online furniture store. At Archetype Forms we are dedicated to providing exceptional service and high-quality pieces to enhance your home. Browse through our FAQs to find detailed information and helpful answers. For further assistance, please contact our dedicated support team.
Shopping & Customization
At Archetype Forms, we prioritize your satisfaction and security:
Quality Assurance: With over 20 years of furniture industry experience, we carefully curate and customize each piece, ensuring high-quality materials and craftsmanship.
Customer Support: Our Vancouver-based team is readily available to assist you throughout your shopping experience.
Transparency: We provide detailed product descriptions and images, along with clear policies on shipping, returns, and warranties.
Industry-Leading Warranty: We offer a 5-yr warranty on all the furniture products we make. Please see our Warranty Page for more details.
Satisfaction Guarantee: We have robust policies in place to ensure you’re happy with your purchase.
Security: Our digital platform uses advanced encryption and secure payment gateways to protect your personal and financial information.
We provide detailed dimensions for all our products at Archetype Forms. We recommend measuring your space carefully before purchasing. Our customer service team can guide you through the process or answer any questions about specific pieces, ensuring that our modern and mid-century inspired designs fit perfectly in your home.
Yes! Customization is one of our specialties at Archetype Forms. Our name reflects our commitment to foundational, archetypal designs that can be tailored to your needs. Nearly all of our modern and designer furniture can be customized with various materials including stone, marble, aluminum, steel, upholstery, glass, fiberglass, wood, leather, and suedes. You can customize colors, finishes, textures, and more to create a piece that’s uniquely yours.
As a modern, digital-first furniture retailer, we currently operate exclusively online. This allows us to offer a wide range of customization options for our designer and mid-century modern pieces. Our detailed product descriptions and images are designed to give you a comprehensive understanding of each piece. You can also arrange a virtual meeting with one of our design team members to help you with your purchase and needs. Please contact us.
We occasionally offer special promotions on our modern and designer furniture. The best way to stay informed about our sales is to subscribe to our newsletter or follow Archetype Forms on social media. We’re always looking for ways to make our archetypal, customizable designs more accessible to our customers.
Shipping & Delivery
For in-stock items, delivery typically takes 5-7 days for local delivery and 1-2 weeks for all other shipments in Canada and the Continental USA, from the date of your order. For special or customized orders, our production time and delivery is approximately 10-12 weeks from your order date. At Archetype Forms, we’re proud to offer one of the fastest turnaround times for customized furniture in the industry. For more information, please check our Delivery Page.
We offer two shipping options across Canada and the continental USA. Our standard shipping is $299, which includes delivery to your doorstep, building entrance, or driveway. We also provide a premium white glove service for $499, which includes placement of your furniture in your desired room and removal and recycling of all packaging materials. For purchases of $5,000 or more (pre-tax and after any discounts), we offer free standard shipping, with the option to upgrade to white glove service for just $199. Archetype Forms currently delivers exclusively within Canada and the USA. For more detailed information about our shipping policies and estimated delivery times, visit our Delivery Page.
We deliver our modern designer furniture to all areas within Canada, ensuring that customers across the country can enjoy Archetype Forms’ unique designs. We also deliver to all continental states within the USA. When you add items to your cart it will confirm whether we deliver to your specific area. If you are outside of this area or have any other questions, contact us. We’re here to help and can often make special delivery requests on a case-by-case basis.
Once your order is shipped, we’ll provide you with tracking information via email. You can use this to monitor your delivery’s progress and prepare for the arrival of your new Archetype Forms furniture. You can also follow the progress of your order on the Order Tracking Page.
Most of our furniture comes pre-assembled, reflecting our commitment to convenience and quality. Some items may require minor assembly, but this is usually minimal and straightforward, allowing you to enjoy your new Archetype Forms piece as soon as possible.
Returns & Warranty
We offer a 30-day return policy on in-stock items. However, please note that customized items with special finishes and materials are non-returnable due to their unique nature. For regular return items, you must notify us within 7 days of receiving the product. For more details, please visit our Return Policy page.
We pride ourselves in our exceptional delivery and minimal product damage history. Our reliable in-house delivery team in our core area, and our exceptional 3rd-party logistics network team ensures your product arrives in-tact and damage free. However, accidents can happen.
If for any reason an item is damaged at delivery or defective, please notify us immediately — usually within 7 days. We’ll either replace the product or part, or pay for repair depending on the extent of the problem. Additionally, our 5-year residential warranty covers normal usage; please refer to our Warranty page for a detailed breakdown of coverage.
Yes, we offer a 5-year residential warranty on our products. This covers normal usage of our furniture, with specific details on parts, labour, and replacement available on our Warranty page. This warranty reflects our confidence in the quality and durability of Archetype Forms’ pieces.
For in-stock items, you can cancel your order at any time before shipment. For custom orders, if we haven’t started production or ordered materials, you can usually cancel or modify it within 10 days of the initial order. For modifications to your order, please contact our customer service team as soon as possible, and we’ll do our best to accommodate your request.
Payment & Financing
To make purchasing as convenient as possible, we accept major credit cards and PayPal.
While we don’t currently offer financing, we’re working on implementing multiple payment options for financing in the future. This will make it even easier to bring Archetype Forms’ unique, customizable designs into your home. Stay tuned for updates!
We don’t offer price matching, as our products stand in a class of their own due to our commitment to quality and extensive customization options. The value of an Archetype Forms piece goes beyond its design. Our furniture is crafted with superior materials and backed by an industry-leading 5-year warranty, reflecting our confidence in its durability and longevity. With over two decades of industry experience, we’ve honed our ability to deliver exceptional quality pieces and customer service, delivering our pieces with a “fair pricing” strategy. Our prices reflect the premium nature of our offerings and we believe the longevity, customization options, and peace of mind that come with an Archetype Forms purchase, offers unparalleled value in the market.
Product Care & Quality
Care instructions vary depending on the materials of your furniture. We provide specific care guidelines with each product to ensure your Archetype Forms piece maintains its beauty for years to come. If you need additional information about caring for your modern or designer furniture, please contact our customer service team.
• Yes, we’re deeply committed to sustainability at Archetype Forms. Our products are crafted with high-quality materials, free from toxic runoff, ensuring not only their eco-friendliness but also their durability. This commitment to quality means our furniture is built to last, reducing the need for frequent replacements and minimizing waste. We believe that truly sustainable furniture should stand the test of time, both in style and structure.
• In our production process, we prioritize recycling our waste and ethically sourcing all materials. This approach ensures our manufacturing is as environmentally conscious as possible. Moreover, the longevity of our pieces means they’re less likely to end up in landfills, further reducing environmental impact.
• This dedication to sustainability and longevity is integral to Archetype Forms’ philosophy. We create enduring, adaptable designs that not only beautify your space but also contribute to a more sustainable future. By choosing Archetype Forms, you’re investing in furniture that’s kind to both your home and the planet.
About Us
At Archetype Forms, we specialize in high-quality, modern residential furniture including sofas, chairs, dining tables, coffee tables, and desks. Our name reflects our commitment to foundational, archetypal designs that can be extensively customized to your preference.
What truly sets us apart is our high-quality pieces backed by a 5-year warranty, and our wide range of customization options for nearly all of our modern and mid-century inspired designs, options not typically found in most furniture stores. We use ethically sourced materials and environmentally conscious processes. Additionally, our turnaround time for customized furniture is exceptionally fast by industry standards – we can deliver within 12-14 weeks or less, compared to the usual 5-12 months from other custom furniture retailers.
To learn more about our products, story, philosophy, and what makes us unique, please visit our About Us page.
Our team is always ready to assist you with any questions about our modern designer furniture or your Archetype Forms order. We pride ourselves on quick responses during office hours, and if you contact us after hours, you can typically expect a reply by the next business day. For detailed information on how to reach us, including our customer service hours and contact methods, please visit our Contact Us page. We’re committed to providing you with exceptional and timely service throughout your Archetype Forms experience.
