Cancellation & Return Policy

We’re here to make things right. If anything isn’t perfect, please contact us right away. We’ll do everything we can to fix it. Your satisfaction is our priority.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.

To start a return, contact us via the telephone, WhatsApp, or the contact form on our Contact Us page.

Return Process

At Archetype Forms, we strive to ensure that you are delighted with your purchase. If for any reason you are not satisfied, here’s how you can initiate a return:

Contact Us

Notify us via the telephone, WhatsApp, or the contact form below or on our Contact Us page, and our team will provide all the details for initiating a return.

Condition

We can only accept returned items in original packaging and like-new condition. Products with scratches, stains, damages, or modifications cannot be returned.

Shipping Charges

Please note that Standard Shipping and White Glove Shipping charges from the original order are not refundable once provided by the carrier.

Return shipping is explained in Regular Return: DIY and Assisted Return: Get Our Help below.

Assisted Return: Get our help

If you are within our standard fulfillment area, you can request an assisted return, and our carrier will collect the order for curbside return only. The equivalent of the standard outbound shipping fee will be deducted from your refund. Additional fees may apply if extra services are required. Contact our team to see if you are within the fulfillment area.

We can only accept returned items in original packaging and like-new condition. Products with scratches, stains, damages, or modifications cannot be returned.

Regular Return: DIY

Products must be received back at our warehouse within 30 days from the delivery or pick-up date.

Time Frame

Products must be received back at our warehouse within 30 days from the delivery or pick-up date.

Refund Process

Once the returned product(s) are received in good condition, we’ll issue your refund. Please mark your order number clearly on all boxes to expedite the process. Refunds will be issued via the original payment method, or as store credit if the original method is unavailable.

Restocking Fee

A 20% restocking fee will apply to returns.

Custom Order and Final Sale Items

Custom orders, products marked as Final Sale, and any part(s) orders cannot be returned or refunded. Items marked as “Final Sale” are not covered by our usual warranty. Custom orders are those unique pieces that are either not in stock in our warehouse or not part of our readily available “quick ship” series. If you’ve chosen something with material customizations that are out of stock or not part of our “quick ship” products, that’s a custom order too.

48-Hour Cooling-Off Period

All orders, including custom orders, can be canceled within 48 hours without incurring any fees.

We value your business and want you to be thrilled with your new purchase. If anything isn’t just right, please let us know, and we’ll do everything we can to make it so. Your satisfaction is our priority.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, with tags, and in its original packaging.

Please note that because of this cooling off period, production of custom order pieces are delayed by 14 days which will extend their estimated shipping times by 14 days.

Order Changes and Cancellation

If your item hasn’t been delivered yet, follow our cancellation process for eligible cancellations.

Contact Us

Notify us via the telephone, WhatsApp, or the contact form below or on our Contact Us page, and our team will provide all the details for initiating a return.

48-Hour Cooling-Off Period

All orders, including custom orders, can be canceled within 48 hours without incurring any fees.

We value your business and want you to be thrilled with your new purchase. If anything isn’t just right, please let us know, and we’ll do everything we can to make it so. Your satisfaction is our priority.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, with tags, and in its original packaging.

Please note that because of this cooling off period, production of custom order pieces are delayed by 14 days which will extend their estimated shipping times by 14 days.

Cancellation: Unshipped

After the cooling-off period, you can still cancel your order for a full refund before the order is set up for shipment.

Please note that this does not apply to Custom Orders, final sale, or any ordered parts.

Cancellation: Shipped

Changed your mind after the order has been set up for shipment? You can still cancel, but please be aware that a restocking fee and the costs of both outbound and return shipping will be deducted from your refund amount. Again, cancellation is not possible to Custom Orders after production has begun.

Cancellation: Custom Orders

Once a custom order has entered production and moved to ‘In Production’ status, all costs of production have been incurred, and therefore a cancellation is no longer possible, and the balance paid cannot be refunded.

Special Note on Vouchers And Gift Cards

If a cancelled order contains a voucher, this voucher is considered void and will not be reinstated. If an order is cancelled from which a voucher or gift card was generated, the refund amount will be adjusted accordingly.

Already Received Your Order?

If you have already received your order, please refer to the Return Policy below, as a cancellation is no longer available.

Return Policy

See if your item qualifies for a return.

30-Day Return Window

Your satisfaction is our priority. If something isn’t right, you have a 30-day window from the delivery date to return your item based on the conditions outlined in our Returns and Cancellation & Returns policies. Please let us know within 7 days to begin the process.

48-Hour Cooling-Off Period

All orders, including custom orders, can be canceled within 48 hours without incurring any fees.

We value your business and want you to be thrilled with your new purchase. If anything isn’t just right, please let us know, and we’ll do everything we can to make it so. Your satisfaction is our priority.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, with tags, and in its original packaging.

Please note that because of this cooling off period, production of custom order pieces are delayed by 14 days which will extend their estimated shipping times by 14 days.

Applicable Items

Our regular return policy applies only to in-stock and quick-ship items. Custom orders, final sale items, showroom samples, or other special items are subject to different terms.

Condition

Products must be returned in “like new” condition. We cannot accept returns on used or post-delivery damaged products that were not declared damaged upon delivery. Products with scratches, stains, damages, or modifications cannot be returned.

Restocking Fee

We charge a 20% restocking fee to ensure that we can continue to offer great products at competitive prices.

Shipping and Packaging

Return shipping can be arranged by you or by Archetype Forms (Assisted Return). Please keep items in their original packaging. Returns cannot be completed if they are not in the original packaging.

What's Not Returnable

Original shipping and white glove delivery fees are non-refundable. And we can’t accept returns on final sale items, showroom samples, or custom orders.

Vouchers generated by Archetype Forms or other 3rd parties will not be reimbursed on return items.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item

Damaged or Defective Items

We do everything we can to make sure your item arrives perfect. But we understand accidents can happen. In the rare case that you receive a damaged or defective item, please follow these instructions.

Inspect Upon Delivery

Please inspect your items upon delivery. If you need to store them for an extended period, such as during construction or renovation, inspect them before moving them into storage, as our 3-day claims window will still apply.

Note Any Damage

If you notice any damage, accept the delivery and sign off with the carrier as “damaged upon arrival.”

Please not the visible damages and take photos for us and our carriers. Contact us immediately.

Photograph the Item

Please take clear photographs of the item and packaging.

Refuse Only the Damaged Items

If an item or part is structurally damaged and completely unusable, refuse delivery of that item or part only.

Do not refuse minor damage, or undamaged items or parts, as you’ll be responsible for all redelivery costs, including storage fees.

Mutually agreed concessions, repairs, or replacements will be determined for minor damaged pieces. Contact us immediately after the delivery.

File a Claim

Log into your account and select Claims, then Create a New Claim to complete the web form. Claims received more than 3 calendar days after delivery will not be accepted, and photographs must be attached to your claim within 3 calendar days.

Our Solutions

We’ll send a replacement via Standard Shipping, offer a blemish discount, or offer local repair reimbursement at our discretion. Items with structural damage will be fully replaced with an in-stock item where possible; items with aesthetic blemishes will be subject to a custom order replacement. You may be responsible for labor and/or shipping of parts.

If You Decline Our Solutions

If you don’t accept any of our solutions, you’ll be responsible for the safe return of the items under our return policy.

Final Resolution

If all resolution attempts fail, we reserve the right to cancel and refund the damaged or defective item in full, less all associated shipping charges.

Final Sale Items

Items marked as Final Sale are non-refundable and cannot be exchanged. They are sold as-is and are only covered by our Limited Warranty for 90 calendar days.

Indoor Use Only

Our furniture is for indoor use only, unless explicitly specified. We won’t cover costs for items damaged or defective due to customer negligence.

Limited Warranty Against Defects

Our items are inspected and tested prior to shipping to ensure durability and customer satisfaction. In the occurrence you happen to receive a defective item, Archetype Forms offers a 5-Year Limited Warranty. See our warranty page for more information.

Definitions

Custom Orders:

At Archetype Forms, we understand that sometimes you need something special. Custom orders are those unique pieces that are either not in stock in our warehouse or not part of our readily available “quick ship” series.

If you’ve chosen something with material customizations that are out of stock or not part of our “quick ship” products, that’s a custom order too. Material customizations include but are not limited to upholstery, metals, woods, stones, and glass pieces that are not part of our in-stock and quick-ship products.

Custom order items are non-refundable after applicable cooling off periods and/or production has begun, whichever is the latest of the dates. Contact us as soon as possible if you need changes or have had a change of heart.

Original Packaging:

Original packaging is the boxes, wraps, labels, supports, foam, and all other parts or documents that arrived within or attached to the packaging that the product was delivered in. Original packaging ensures the items are returned safely and to prevent damage.

Standard Shipping and White Glove Shipping:

Please see our Delivery page for details.

Fulfillment Area:

Please see our Delivery page for details.

Final Sale Items:

Final sale items are marked as such on the product page or upon checkout. These could be, but are not limited to, display models, clearance models, demo models, and similar. Final sale items are non-returnable, non-refundable, and have a 90-day limited warranty. See here for more details.

Quick Ship Items:

Quick-Ship items are items that are typically in stock or regular stock items but may not be in stock at the time of ordering. They are on order or being shipped to our warehouse for a faster shipment than custom order. Quick-Ship items have not been customized by the customer and are clearly indicated on the products/materials

Restocking Fee:

Our standard restocking fee is 20%. This is charged because products returned cannot be sold as new. Therefore, expenses have been accrued that must be recovered. Restocking fees are in addition to any delivery or return delivery charges that may be recouped. Restocking fees are charged on all returnable items – see Return Process and Return Policy above.

Damaged Upon Arrival:

Damaged on arrival are items that were damaged somewhere along the manufacturing, shipping, or logistics process. If you see damage on the boxes or delivery casing on delivery, please take clear photos of the damage immediately. Please also unpack all items and take photos of any item damage while the delivery driver is still there, prior to accepting and signing off on the shipment.

Note any damages on the shipment acceptance form. Refuse any items that appear to have structural damage. Do NOT return any items that are undamaged. Customer will be charged return delivery for any returned undamaged items. If you notice any damages after the delivery driver has left, please contact us immediately and within 3 days of delivery. We will do everything we can to assist you.

Claims Window:

The claims window is 3 days from delivery that the customer can file a damage claim. Claims for shipment damages must be initiated with Archetype Forms within 3 days receiving items. Returns must be received by Archetype Forms within 30 days. Please contact us immediately upon noticing any shipment damages.

Limited Warranty:

Archetype Forms offers a 5-Year Limited Warranty. See our warranty page for more information.

Contact Us

Contact Information

  • Get In Touch

    604-283-6132

    Monday-Friday

    9:00 AM to 6:00 PM PT

    CALL 

  • Mailing Address

    329 Howe Street, Unit 1221

    Vancouver, BC

    Canada V6C 3N2
WhatsApp Us

Send Message

Our Mission

At Archetype Forms we are dedicated to excellence in furniture craftsmanship and committed to providing the highest quality, unique character pieces.

Inspired by the visionary furniture designers of the 19th and 20th centuries, our collections pay tribute to their iconic creations through faithful reproductions and reinterpretations of their original designs. We respect their legacies and preserve their artistic vision by crafting our pieces to the original design specifications, enhanced by today’s technological advancements, premium materials and construction, and personal customizations previously unavailable.

For the discerning client, our furniture serves as standout pieces that can be the centrepiece of a room or seamlessly blend in.

About Us

Meet the icons

1 21
View all